Returns & Refunds

Owner action required: confirm the exact return window (30 days used below as a placeholder) and whether return shipping is paid by the customer or by Trove Daily Shop before publishing.

Return Window

We accept return requests within 30 days of delivery. [OWNER INPUT NEEDED: confirm return window]

Eligibility

To be eligible for a return, an item must be unused, in its original condition, and in its original packaging.

Non-Returnable Items

For hygiene and safety reasons, some items (such as intimate or personal care products) cannot be returned once opened. Any such exclusions will be noted on the product page.

Damaged or Incorrect Items

If your item arrives damaged or you received the wrong product, contact us with photos within 7 days of delivery and we will arrange a replacement or refund.

Refund Processing

Once your return is received and inspected, we will notify you of the approval status. Approved refunds are issued to your original payment method within a reasonable timeframe.

Return Shipping

[OWNER INPUT NEEDED: who pays return shipping — customer or Trove Daily Shop, and under what circumstances]

Order Cancellation

Orders can be cancelled before they enter processing. Once an order has shipped, it can no longer be cancelled and must instead follow the return process above.

Contact

To start a return, please contact us with your order number.