Frequently Asked Questions

Orders

How do I place an order?

Add items to your cart and complete checkout with your shipping and payment details.

Can I modify an order?

Can I cancel an order?

Cancellations are possible before an order ships. Contact us right away and we will do our best to help.

Where do you ship?

We ship to the United States, Canada, United Kingdom, Australia, New Zealand and select European countries.

How long does shipping take?

Shipping times vary by destination and product; estimated ranges are shown on each product page.

Why are products arriving separately?

Some orders ship from different fulfillment locations, so items may arrive in separate packages.

Where is my tracking number?

You will receive a tracking link by email once your order ships.

Why isn’t tracking updating?

Tracking can take a few days to first update after an order ships. If it stalls for longer, contact us.

Can I return a product?

See our Returns & Refunds page for eligibility and process.

How do refunds work?

Approved refunds are issued to your original payment method after the returned item is received.

What if something arrives damaged?

Which payments are accepted?

Accepted payment methods are shown at checkout.

Is checkout secure?

Yes, checkout is processed through secure, encrypted payment providers.

Where are products shipped from?

Products may ship from a variety of fulfillment locations depending on the item.

Why might an item become unavailable?

Occasionally supplier availability changes. Unavailable items are marked as such and cannot be ordered.